Privacy Policy

Last updated: 17.09.2025

Smooth Moves Trailer Fabrication (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

Identity data: name, title.
Contact data: email address, telephone number, postal address.
Project / enquiry data: details of your enquiry, trailer specifications, photos or documents you provide.
Technical data: IP address, device and browser information, website usage analytics.
Marketing preferences: whether you want to receive offers, newsletters or updates.

How we use your information

We use personal information to:

Provide and manage our services (quotes, repairs, servicing, custom builds).
Communicate with you about your enquiry, booking, service progress or invoices.
Send marketing only where you have consented.
Improve our website, services and customer experience.
Comply with legal and regulatory obligations.

Lawful basis

We collect and use personal information where:

You have given consent (e.g., subscribing to our newsletter).
It is necessary to perform a contract (e.g., provide repair or build services).
We have a legitimate business interest (e.g., improve services, system security), balanced with your privacy rights.
We are required to by law or to comply with regulatory obligations.

Sharing your information

We will not sell your personal information. We may share information with:

Trusted service providers who assist with operations (e.g., accountants, IT providers, payment processors).
Contractors or suppliers where necessary to deliver services (e.g., specialist subcontractors).
Regulators or law enforcement where required by law.

We require third parties to keep data secure and only use it for authorised purposes.

Overseas disclosures

If we need to transfer personal information outside Australia (for example to cloud service providers), we will take reasonable steps to ensure it remains protected in accordance with this Policy and the APPs.

Data security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse. Access to personal data is limited to staff and contractors who need it to perform their duties.

Data retention

We keep personal information only as long as necessary for the purpose it was collected, including to meet legal, tax or accounting obligations. You can opt out of marketing at any time.

Your rights

Under the Privacy Act you can:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion (subject to legal or contractual obligations).
Withdraw consent for direct marketing communications.
Lodge a complaint with us — and if unresolved, with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, or for privacy questions and complaints, contact us using the details below.

Cookies & website use

Our website uses cookies and analytics to improve your experience and measure site performance. You may disable cookies in your browser, but some site functionality could be affected.

Contact us

Smooth Moves Trailer Fabrication
Phone: +61 0447 100 145
Email: info@smoothmovestrailers.com.au
Address: 20 Pleasant Grove, Holden Hill, Adelaide SA 5088